Problemsolving Technique 5: 5 Whys

The 5 Whys process begins with a clear definition of the problem. Once the problem has been identified, the first ‘why?’ question is asked to determine the immediate cause of the problem. The answer to this question is then used as the basis for the next ‘why?’ question. This iterative process continues until you have asked ‘why?’ five times or until the root cause of the problem becomes clear. In many cases, asking five questions is enough to identify the root cause, but it may also take more or fewer questions, depending on the complexity of the problem.

Advantages of the 5 Whys method

A key advantage of the 5 Whys method is its simplicity and accessibility. It requires no special tools or extensive training, making it easy to apply in any team and organisation. The method encourages a deep understanding of the causes of a problem, preventing you from focusing only on the superficial symptoms. By identifying the root causes, sustainable solutions can be developed that address the problem at its core and prevent future recurrences.

The 5 Whys method also helps to improve collaboration and communication within a team. When all team members work together on the root cause analysis, they can contribute their different perspectives and experiences, leading to a more comprehensive and accurate analysis. This collaborative approach fosters a culture of continuous improvement and shared learning.

Why does the 5 Whys method help with problem solving?

The 5 Whys method is an extremely effective technique for solving problems. It enables the identification of the root causes of problems and the development of sustainable solutions. By promoting collaboration and deep understanding, the 5 Whys method significantly improves efficiency and quality in a company. The essential part of the 5 Whys method is repeated questioning to determine the true cause of a problem.